Lizaro Casino Terms of Use

These Terms and Conditions set out the rules for using Lizaro's online casino and sportsbook services. They describe the relationship between us and you as a user, and explain your rights and obligations when you register, deposit, play or withdraw. By creating an account and using our services you agree to comply with these terms and any related policies published on the site.

Account responsibilities

You are responsible for keeping your account details secure, including your username, password and any verification methods such as two-factor authentication. Only one account is permitted per person, household and device unless we agree otherwise in writing. We may restrict, suspend or close accounts where we suspect fraud, multiple accounts, bonus abuse, or other breaches of these terms. Any losses resulting from unauthorised access must be reported to us immediately.

Eligibility requirements

To open an account you must be at least 18 years old and legally permitted to gamble in your country of residence. We may refuse registration from certain jurisdictions where online gambling is prohibited. We also prohibit registration by individuals who are self-excluded via recognised schemes or who are otherwise barred under local law.

Verification

We require identity and address verification before processing withdrawals or in other instances where we consider it necessary. Typical documents include a government-issued ID, proof of address and, where applicable, source-of-funds evidence. Verification is a standard security measure and delays may occur while documents are reviewed.

Acceptable platform use

Users must use the platform lawfully and fairly. Prohibited behaviour includes attempting to manipulate game outcomes, collusion with other players, using unauthorised software or bots, and any abusive or threatening conduct towards staff. Attempts to bypass geographic restrictions, including use of VPNs, may lead to account closure and forfeiture of balances.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific terms that will be provided with each offer. Unless stated otherwise, only one bonus may be active per account at any time and wagering requirements, game contribution percentages and maximum bet rules apply. We reserve the right to withhold or reclaim bonus funds and winnings where we reasonably suspect abuse or manipulation of a promotion.

Deposits and withdrawals

Available payment methods, minimum deposits and withdrawal limits will be shown in your account cashier. Deposits are typically credited instantly. Withdrawals are subject to verification and may be processed in instalments for very large amounts. We may refuse or delay payments while checks are completed, including identity, source-of-funds and payment method validation. Any fees charged by payment providers are the responsibility of the user unless we state otherwise.

Dispute resolution

If you have a complaint, contact our support team at [email protected] so we can investigate. We aim to resolve disputes promptly and fairly. Where we cannot reach agreement, the matter may be escalated to an independent dispute resolution body if available and appropriate under the governing rules of the account.

Updates to terms and conditions

We may update these terms from time to time. Changes will be published on the site and, where appropriate, we will notify account holders. Continued use of the service after updates implies acceptance of the revised terms. If you do not agree with changes, you should stop using our services and close your account in accordance with the account closure process.