Responsible Gambling at Lizaro Casino

At Lizaro we take responsible gambling seriously. We want every player to enjoy their time with us while keeping control of their play. That means clear tools, practical limits and easy access to support if gambling stops being fun or starts causing harm.

Our player protection principles

We protect players by encouraging controlled play and monitoring account activity for signs of harm. We may get in touch if we detect worrying behaviour, and we will act to limit risk where necessary. Our aim is to keep play safe, fair and within each player’s means.

Activity-control tools

Players can manage their activity using a range of built-in tools. These include deposit limits, loss limits, wager limits, session time reminders and optional reality-check pop-ups. You can set and edit most controls in your account settings or ask our support team to help.

Deposit and loss limits

You can set daily, weekly or monthly deposit limits to control how much you add to your account. Loss limits let you cap how much you can lose over a set period. Limits are designed to be flexible and are a practical way to manage spending. Changes usually take effect immediately or within a short period.

Time limits and account breaks

If you need a break, you can choose a temporary time-out for 24 hours up to several months. Time-outs suspend play and logins for the chosen period. We also offer session reminders to help you keep an eye on how long you are playing.

Self-exclusion

Self-exclusion is available for anyone who needs a longer break from gambling. You can request temporary or permanent self-exclusion via your account or by contacting support. During self-exclusion your account will be closed to real-money play and access will be limited according to the chosen option.

Recognising signs of problem behaviour

Common signs that gambling may be becoming problematic include: unexpected changes to spending, chasing losses, borrowing money to gamble, neglecting work or family, and playing for longer than intended. If you notice these signs in yourself or someone you care about, take action early.

Tips for staying in control

Practical steps that help keep gambling under control include: set firm deposit and loss limits, stick to a pre-set budget, use session timers, take regular breaks, avoid gambling when stressed or impaired, and share concerns with a friend or family member. If limits are not enough, consider a time-out or self-exclusion.

Professional help and support organisations

If you need specialist support, please contact established UK services such as the National Gambling Helpline on 0808 8020 133, GamCare or GambleAware. These organisations offer confidential advice, counselling and signposting to local services. If you are in immediate crisis call NHS 111 or your local emergency services.