Privacy Statement
This Privacy Policy explains how Lizaro collects, uses and protects the personal information you provide when you use our UK-facing online casino and sportsbook. We take your privacy seriously and set out below the types of data we hold, how we use it, the safeguards we apply and the choices available to you.
Types of data we collect
Personal data
When you register an account or contact us we collect personal details such as your name, date of birth, email address, phone number and postal address. We also collect identity documents where required for verification, together with information needed for payment processing such as card or crypto wallet details provided during deposits or withdrawals.
Technical data
We record technical information including IP address, device identifiers, browser type, screen resolution and operating system. We also log server-side data about your sessions, pages visited, game activity and error reports to maintain service performance and security.
Transactional data
Transactional records include deposits, bets, wins, losses and withdrawal requests. We keep logs of payment method, transaction amounts and timestamps to provide account statements, comply with anti-money laundering checks and resolve disputes.
How we use your information
We use data to operate and improve our services, to verify your identity, to process payments and withdrawals, to detect and prevent fraud, and to provide customer support. We may use anonymised usage data for analytics and service optimisation. Where you give consent, we may use contact details to send service messages and relevant offers, but you can opt out of marketing at any time.
Data protection practices
We protect your information using industry-standard technical and organisational measures including encryption of sensitive data in transit and at rest, access controls and regular security reviews. Access to personal data is restricted to authorised staff and third parties who need it to deliver the service.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, to measure site performance and to deliver relevant content. This includes first-party cookies for core functionality and third-party cookies for analytics and advertising. You can manage or block cookies via your browser settings, though this may affect site functionality.
User rights
You have rights over your personal data including the right to access the information we hold about you, to request correction of inaccuracies, to request deletion where permitted, and to object to or restrict certain processing. You may also withdraw consent to specific processing activities at any time.
Access, correction and deletion of data
To exercise your rights or to request a copy of your data, please contact us. We will respond within a reasonable time and may request proof of identity before fulfilling requests. In some cases legal or regulatory obligations may limit our ability to delete certain records.
Information sharing and third parties
We share information with service providers who support our operations such as payment processors, identity verification suppliers, analytics providers and customer support platforms. We also disclose information if required by law or to prevent fraud. All partners are required to protect data in line with applicable standards.
Privacy policy updates
We may update this policy to reflect changes in our services or legal requirements. Significant changes will be posted on the site. For questions or privacy requests please contact [email protected].