Contact Our Support Specialists
If you need help our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Contact us any time by live chat, email or phone for help with deposits, withdrawals, verification or site navigation. Our agents aim for quick responses and practical resolutions and will guide you through any next steps. They can also help set deposit limits, activate reality checks or explain responsible gambling tools to keep your play safe and controlled.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, typical reply within 1 hour) |
| General enquiries | [email protected] (billing, refunds and general enquiries) |
| Affiliate enquiries | [email protected] (partner sign-ups and commission support) |
| Phone | +44 20 7946 5832 (calls handled Mon-Fri, 09:00-18:00, voicemail available) |
| Working hours | Mon-Fri, 09:00-18:00; live chat 24/7 |
Email Support
Email is our preferred method for detailed requests, account issues or cases requiring documents or extended explanations. For fastest service contact [email protected] with a clear subject line and your up-to-date contact details, account ID and any attachments. This helps us process your request without delays and ensures staff have the information needed to respond accurately.
Contact Form
Response Time
Our support team aims to reply promptly. Most enquiries are answered within one business day during UK working hours. More complex issues, such as account verification or payment investigations, may take longer while we collect information and work with partners. If extra time is needed we will keep you updated on progress and the expected next steps.
Feedback
We’d love to hear from you. Share feedback, suggestions or ideas to improve the site - we review every message carefully and use insights to refine features, promotions and the overall experience. Your input helps shape updates to the casino and sportsbook, so please get in touch with any thoughts or bug reports; we appreciate your time and act on feedback where possible.